Linra vs Tidio
Tidio is general-purpose live chat with an AI add-on, built for small businesses across many platforms. Linra is a copilot built for one job, answering and selling inside your Shopify store. Here is the honest difference.
Facts as each product publishes them, checked in July 2026.
| LinraThe Shopify copilot | TidioLive chat for small businesses | |
|---|---|---|
| Built for | LinraShopify stores | TidioSmall businesses, across many platforms |
| Install | LinraOne line, live in about five minutes | TidioShopify app or a widget script |
| In the conversation | LinraAnswers, recommends, and checks out on your real catalog and prices | TidioAnswers questions and routes chats; Lyro handles the common ones |
| The AI | LinraIncluded. It resolves and it sells | TidioLyro AI, billed as metered conversations on top of the plan |
| Pricing | LinraFree to start, no card, no tiers. $1 per closed case, $1 per sale from a chat | TidioFree tier, then plans from $29/mo, with Lyro AI conversations billed on top |
| Data | LinraGerman company. Hosted in the EU, GDPR from the start | TidioUS company, Polish roots. GDPR compliant, EU data centers |
| Best for | LinraShopify stores that want the chat to sell, not just reply | TidioSmall teams wanting a broad live-chat widget |
Where Tidio fits
Tidio is a solid, affordable place to start. If you run more than one kind of site, or you are on WooCommerce, Wix, or a custom stack, its widget drops in almost anywhere, and the free tier lets you try live chat with no commitment. Lyro, its AI agent, answers the common questions well. For a small team that wants a general chat box across a few sites, Tidio earns its place.
Where Linra is different
Linra is built for Shopify and nothing else. It reads your catalog, prices, and orders, so it recommends the right product and takes the order without leaving the chat.
You are not billed for talking. Tidio meters Lyro by AI conversation. Linra bills $1 when it closes a case and $1 when it makes a sale, and nothing for the answers in between.
It sells, it does not just deflect. Tidio's AI is built to resolve support questions. Linra resolves those too, and it also recommends, upsells, and checks out.
One line to install, live in about five minutes, on the Shopify store you already run. Nothing to migrate.
If you want a general chat widget you can put on any site, Tidio is a fair, low-cost choice. If you run a Shopify store and you want the chat to answer questions and close sales on your real catalog, that is the job Linra was built for. Start free, add one line, and see what it does on your own store.
Common questions
Is Linra a Tidio alternative?
For a Shopify store, yes. Tidio is general-purpose live chat with an AI add-on. Linra is a copilot built to answer and sell inside Shopify. If you run a Shopify store, Linra handles the commerce part Tidio leaves to you.
How is the pricing different?
Tidio charges a monthly plan and meters its Lyro AI by conversation on top. Linra is free to start with no card and no tiers, then $1 per closed case and $1 per sale from a chat. You pay for outcomes, not for talking.
Can I move from Tidio to Linra without a rebuild?
Yes. Linra installs on your existing Shopify store with one line and is live in about five minutes. There is nothing to migrate.
One line. Five minutes. Live today.
Nothing to migrate. Add one line to the Shopify store you already run, and it answers and sells.