Linra vs Tidio
Both products can support and sell on Shopify. The difference is the operating model: Tidio is a broad service platform with separate quotas, while Linra is a Shopify copilot billed on two concrete outcomes.
Facts as each product publishes them, checked in July 2026.
| LinraThe Shopify copilot | TidioCustomer service platform with live chat, ticketing, Flows, and Lyro AI | |
|---|---|---|
| Built for | LinraShopify stores | TidioCustomer service across Shopify and other platforms |
| Shopify commerce | LinraCatalog answers, recommendations, order actions, and checkout flow | TidioProduct recommendations, add to cart, and order status |
| Setup | LinraPersonal no-code setup while the App Store listing is in review | TidioNative Shopify app |
| Pricing | Linra$1 per closed case and $1 per chat-sourced sale | TidioFree tier; paid plans use separate human, Lyro, and Flow quotas |
| Reporting | LinraEvery billable outcome links back to its chat | TidioLyro sales analytics and customer-service reporting |
Where Tidio fits
Tidio combines live chat, ticketing, automation Flows, and Lyro in one established platform. It supports more than Shopify and gives teams a broader inbox and automation toolkit. Its Shopify features include product recommendations, add to cart, order status, and sales analytics.
Where Linra is different
Linra is scoped to Shopify and carries the conversation into its own checkout flow, using the store's live catalog, prices, and orders.
Linra does not meter messages, seats, or AI conversations. It bills $1 for a closed case and $1 for a sale attributed to a chat.
Every billable Linra outcome opens the underlying conversation, and the merchant can dispute it from the dashboard.
Choose Tidio when you want a broad service platform, a team inbox, and automation across channels or platforms. Choose Linra when you want a Shopify-specific copilot and outcome billing tied to inspectable conversations.
Common questions
Does Tidio sell as well as support?
Yes. Tidio publishes Shopify product recommendations, add-to-cart actions, order status, and Lyro sales analytics. The products differ in workflow and pricing, not in a simple support-versus-sales split.
How is pricing different?
Tidio separates human conversations, Lyro conversations, and Flows into plan quotas. Linra charges for two outcomes: $1 per closed case and $1 per chat-sourced sale.
Set up personally while the App Store listing is in review.
Nothing to migrate and no code to paste. We connect Linra to your Shopify store, and the copilot answers and sells.