7 Best Tidio Alternatives in 2026 (Better Features & Value)
Sebastian Wißmüller
Chatbot Solutions Expert
Tidio is a popular entry-level chatbot, but many businesses outgrow its limitations. Whether you need better AI, visitor identification, or EU compliance, there are excellent alternatives available. This guide compares the top Tidio alternatives for e-commerce businesses ready to upgrade.
Our #1 Pick: Linra stands out with visitor identification, voice chat, and EU compliance — features competitors lack.
Quick Comparison Table
| Solution | AI Bot | Visitor ID | Voice | EU Data | Onboarding |
|---|---|---|---|---|---|
Linra | |||||
Intercom | Limited | Optional | Enterprise Only | ||
Gorgias | Limited | ||||
Freshchat | Basic | Paid | |||
HubSpot Chat | Basic | Via CRM | Enterprise | ||
Crisp | Basic | ||||
Drift |
Top Tidio Alternatives Ranked
Linra
Starting at
€497/month (vs Tidio's hidden costs for premium features)
Linra is the best Tidio alternative for e-commerce stores that need advanced features. It addresses Tidio's key limitations: no visitor identification, no voice chat, and non-EU data storage.
Strengths
- Visitor Identification — The feature Tidio lacks entirely
- Voice Chat Support — Natural voice conversations
- EU Data Centers — GDPR compliance Tidio cannot offer
- Better AI — More sophisticated intent detection
- Included Onboarding — Free dedicated setup support
Limitations
- Higher price point than Tidio
- More features than some stores need
- Relatively new player in the market — product still maturing
Best for: Stores outgrowing Tidio's limitations
Intercom
Starting at
From $74/month (scales rapidly)
Intercom offers more sophisticated automation than Tidio. Better for businesses ready to invest in a comprehensive communication platform.
Strengths
- More advanced automation
- Better product tours
- Stronger workflows
- Good knowledge base
Limitations
- Expensive (more than Tidio or Linra)
- Not e-commerce focused
- Complex to configure
- Usage-based pricing
Best for: Tech companies and SaaS businesses
Gorgias
Starting at
From $50/month
Gorgias is a Tidio alternative focused on help desk functionality. Better ticket management but lacks proactive sales features.
Strengths
- Better ticket management
- Deep Shopify integration
- Social media unified
- Good macros system
Limitations
- Per-ticket pricing model
- Support-focused rather than sales-focused
- No visitor ID
- No cart recovery
Best for: Support-focused operations
Freshchat
Starting at
From $15/agent/month
Freshchat from Freshworks offers a more modern interface than Tidio with better multi-channel capabilities.
Strengths
- Modern interface
- Part of Freshworks suite
- Good mobile app
- Reasonable pricing
Limitations
- Basic e-commerce features
- No visitor identification
- Limited AI capabilities
- Not retail-focused
Best for: Teams already using Freshworks
HubSpot Chat
Starting at
Free with HubSpot (CRM costs extra)
HubSpot's free chat integrates with their CRM. Good if you're already in the HubSpot ecosystem, otherwise limited.
Strengths
- Free with HubSpot CRM
- CRM integration
- Meeting scheduling
- Basic chatbots
Limitations
- Requires HubSpot ecosystem
- Very basic standalone
- No e-commerce features
- Limited customization
Best for: HubSpot CRM users
Crisp
Starting at
From $25/month
Crisp offers similar features to Tidio at a comparable price point. Good for European businesses needing EU hosting.
Strengths
- EU-based company
- Similar to Tidio
- Co-browsing feature
- Affordable
Limitations
- Basic AI features
- No visitor ID
- Limited e-commerce
- No voice support
Best for: EU businesses wanting EU hosting
Drift
Starting at
From $2,500/month
Drift is a powerful B2B platform but overkill for most Tidio users. Premium pricing tier and not designed for e-commerce.
Strengths
- Advanced automation
- ABM features
- Good integrations
- Meeting scheduling
Limitations
- Premium enterprise pricing
- B2B focused only
- No e-commerce features
- More comprehensive than most need
Best for: Enterprise B2B companies
Why Switch from Tidio? Key Upgrade Criteria
Visitor Identification — Tidio cannot recognize returning visitors. If personalization matters, you need to upgrade
Voice Chat — Tidio offers no voice support. For natural customer interactions, look elsewhere
EU Compliance — Tidio stores data outside the EU. For GDPR compliance, choose an alternative
Better AI — Tidio's AI is limited. More sophisticated options are available
Transparent Pricing — Tidio's premium features cost extra. Consider all-inclusive alternatives
Dedicated Support — Tidio charges for onboarding. Some alternatives include it free
Our Verdict
Linra is the best Tidio alternative for e-commerce stores ready to upgrade. It directly addresses Tidio's limitations — adding visitor identification, voice chat, and EU data compliance. While Intercom and Gorgias are also viable alternatives, Linra's e-commerce focus makes it the ideal upgrade path for online retailers outgrowing Tidio.
Frequently Asked Questions
Why are people looking for Tidio alternatives?
Common reasons include: lack of visitor identification, no voice chat support, data stored outside EU (GDPR concerns), limited AI capabilities, and extra charges for premium features and onboarding.
Is Linra better than Tidio?
For e-commerce businesses serious about growth, yes. Linra offers visitor identification, voice chat, and EU data centers that Tidio lacks. While Linra costs more, its superior features deliver better ROI through higher conversions.
What's the best free Tidio alternative?
HubSpot Chat is free if you use HubSpot CRM. However, free solutions have significant limitations. For meaningful results, investing in a paid solution like Linra provides much better value through increased sales.
Ready to Boost Your E-commerce Conversions?
See why Linra is the #1 choice for e-commerce stores serious about growth. Book a personalized demo today.