Straight answers about Linra.
What Linra does, how it installs, what it costs, and where your data lives. If your question is not here, a person is one message away.
An order can be cancelled free of charge until it is handed to the carrier.
Once an order has been dispatched it can no longer be cancelled or changed.
You may refuse the parcel at delivery, or start a return within 30 days of arrival.
Refused and returned parcels are refunded in full once they reach our warehouse.
That order shipped this morning, so I can't cancel it.
It tells the truth, even when it is a no.
A straight answer, live. When the honest answer is no, it says so and hands you a person.
What Linra is
4What is Linra?
Linra is the Shopify copilot. It answers your shoppers inside the store you already run, and when it can, it resolves the request or helps them buy. It reads your catalog and your live orders, so the answers are real, not generic.
Is Linra a chatbot?
The old chatbot followed a script and got stuck the moment a shopper stepped off it. Linra reads your catalog and your live orders, answers the actual question, and then acts on it. If you want the old word, Linra is the thing that replaces the chatbot.
What can it actually do?
It answers where is my order at 11pm, cancels and refunds an order, changes a shipping address, edits an order, and recommends the right product from your catalog. Real actions with a result, not canned replies.
Does it replace my support team?
No. It takes the routine questions so your team does not have to, and it hands over anything it should not answer on its own. A person is always one step away, and the handoff is instant.
Setup and your store
4How do I install Linra?
You add it from the Shopify App Store. It reads your catalog and your orders and starts answering. There is no code to paste and no card to start.
How long does setup take?
Minutes, not a project. You install it, let it read your store, and it is answering the same day.
Does Linra work with Shopify?
Linra is built for Shopify. It installs from the Shopify App Store and works inside the store you already run, with your catalog and your orders.
What about WooCommerce or another platform?
Linra is Shopify only for now. If you are on another platform and want it, tell us at [email protected] and we will let you know when it is ready. We would rather say not yet than pretend.
Your shoppers
3What languages does it speak?
It answers each shopper in their own language, German and English included, and matches the language of the person asking without you setting anything up.
Does it answer around the clock?
Yes. It answers at 11pm and at 3am, when your team is asleep and the shopper still wants to know where their order is.
What happens when it does not know?
It says so and hands the chat to your team instead of guessing. A confident wrong answer helps no one, so Linra does not give one.
What it costs
3Is it really free to start?
Yes. Linra is free to run, with no card to start and no tiers to pick. You only pay when it works.
So what do I pay for?
A dollar when it closes a support case on its own, and a dollar when a sale comes from a chat. Nothing for the talking in between.
See how pricing worksIs there a free trial?
There is no trial with a clock ticking on it. Linra is free to run for as long as you like, and you pay only for the outcomes it produces. A quiet month is a cheap month.
Data and privacy
3Where is my data hosted?
In the European Union. Linra is built to GDPR from the first day, as a starting condition, not a setting you switch on later.
Is Linra GDPR compliant?
Yes. Linra is run by a German company, hosted in the EU, and built to the GDPR from the start.
Who is behind Linra?
Linra UG, a company based in Ingolstadt, Germany. There is a real team behind it, and a person reads every message you send to [email protected].
Still have a question?
If it is not here, write to us. A person reads every message, and you will hear back from someone who knows the product. Write to us.
One line. Five minutes. Live today.
Nothing to migrate. Add one line to the Shopify store you already run, and it answers and sells.