Linra vs Intercom Fin
Both products use outcome language, but they count different things. Fin serves broad customer-service and sales workflows; Linra is scoped to Shopify and bills only a closed case or a sale attributed to a chat.
Facts as each product publishes them, checked in July 2026.
| LinraThe Shopify copilot | IntercomCustomer-service platform with Fin AI Agent, an inbox, workflows, and teammate seats | |
|---|---|---|
| Built for | LinraShopify storefront conversations | IntercomCustomer service and sales across products and channels |
| Commerce | LinraRecommendations, order actions, and checkout flow | IntercomShopify recommendations, cart creation, and checkout links |
| Human handoff | LinraA handoff is free | IntercomDefault escalations are free; a configured Procedure handoff is a $0.99 outcome |
| Pricing | Linra$1 per closed case and $1 per chat-sourced sale | IntercomIntercom seat plan plus Fin usage; service/ecommerce outcomes cost $0.99 |
| Reporting | LinraEvery billable event opens its source chat | IntercomOutcome and resolution reporting across Fin roles |
Where Intercom Fin fits
Intercom combines a mature inbox, teammate workflow, automation, and Fin across service, ecommerce, and sales. Fin can answer product questions, recommend products, create a cart, send shoppers to checkout, run configured Procedures, and hand conversations to a person.
Where Linra is different
Fin charges at most one outcome per conversation. A resolution and a successfully configured Procedure handoff are both billable service or ecommerce outcomes at $0.99.
Linra narrows billing to two Shopify events: a closed case and a sale attributed to the chat. Ordinary handoffs to the merchant's team are free.
Linra puts the underlying conversation and a dispute control behind each charge in the merchant dashboard.
Choose Intercom when you need a broad customer-service platform, teammate inbox, and configurable automation across channels. Choose Linra when you want a Shopify-specific storefront copilot with two charge types and conversation-level billing evidence.
Common questions
Does Fin support ecommerce selling?
Yes. Intercom documents product discovery, Shopify product recommendations, cart creation, and checkout links. Downstream cart and checkout actions do not add another Fin charge after the outcome.
Does Intercom charge for handoffs?
It depends on the handoff. Intercom documents configured Procedure handoffs as $0.99 outcomes, while default escalations or an explicit request for a person are not billed. Linra does not charge when it hands a case to the merchant's team.
Set up personally while the App Store listing is in review.
Nothing to migrate and no code to paste. We connect Linra to your Shopify store, and the copilot answers and sells.