Linra costs nothing. Until the copilot delivers.
You only pay for outcomes.
A chat that only answers a question costs nothing. Nothing per user, nothing per conversation. You are billed when the copilot resolves or sells something, and not before.
Prices exclude applicable taxes. Shopify uses Shopify Billing; Shopware uses the written offer. How attribution works
Two outcomes. One dollar each.
The product already measures both. Every dollar traces to a specific action or a specific order.
A closed case
$1A support request the copilot resolved end to end, inside the chat, with no human handoff. The copilot cancelled and refunded an order, changed a shipping address, edited an order, or returned a live delivery status. The action really happened and the shopper got a result, not a promise.
If the copilot could not finish and passed the request to your team, that is a handoff, and a handoff is free.
A support case, closed in chat
A cancel and refund, resolved in chat and billed once.
A sale from a chat
$1An order we matched back to a real conversation with the copilot. The shopper chatted, the copilot recommended a product, and within seven days the order came in. We tie the order to that conversation through the cart, the visitor, or the email, in that order.
An order from someone who never opened the chat does not count, even if the widget was loaded on the page.
A sale traced back to a chat
An order matched back to the chat that recommended it.
Most of what the copilot does costs nothing.
Talking is free. You only pay at the two moments when the work is done.
A chat that just answers a question
The copilot helps, nothing needs resolving, no order follows. That chat is on us.
Anything handed to your team
A handoff is the opposite of a closed case. The moment a person takes over, billing stops.
An order from a shopper who never chatted
If the widget was only loaded and never opened, the sale is not matched and not billed.
The widget simply being there
Loads, page views, clicks. Presence costs nothing. Only outcomes do.
Hours off your team. Orders through chat.
Enter your monthly visitors and your support volume. We answer with conservative numbers, grounded in the stores we support.
People who land on your store in a month.
Everything your team answers now: emails and phone calls.
A month at these numbers
of support work taken off your team
at six minutes per email or call
The copilot takes the routine questions before they turn into an email or a call.
in orders that passed through a chat
at an example order of $79.90 from a store we support
About 2,500 shopper chats the copilot handles in a month
Billed
Free
and you would be billed about $200 for it
200 billed outcomes, one dollar each
Rounded estimates, kept conservative. Your real numbers show up in your dashboard from day one.
The questions we hear before you sign up.
What if the copilot answers something wrong?
A wrong answer is not an outcome, so you are not billed for it. You pay when a case is closed or a sale is matched. If the copilot answers badly and nothing resolves, that chat is free. If it cannot handle a request, it hands off to your team, and a handoff is always free.
Do I pay for handoffs to my team?
No. The moment the copilot passes a conversation to a person, it is no longer a case we closed. Handoffs are never billed. You only pay for cases the copilot closes on its own.
Is there a cap, or can the bill run away from me?
Many conversations do not make the bill larger, only billable outcomes do. Every dollar sits behind an itemized resolved case or attributed order. Shopify shows app charges in its billing cycle; Shopware installations use the cycle in the written offer.
How do I check what I was billed for?
Every billed outcome is itemized in your dashboard. Each closed case links to the conversation and the exact action the copilot took. Each sale links to the order and the conversation it was matched to. You can read the transcript behind every dollar and dispute an incorrect attribution from the dashboard.
How does starting free work?
Linra is coming to the Shopify App Store. Until the listing is live, we set it up with you personally. No card is required. The copilot answers, resolves, and recommends from day one. Nothing per user, no setup fee, no minimum term.
Can one chat be billed twice?
A closed case and a sale are two different outcomes, and one chat can produce both: the copilot might solve a delivery question and, in the same conversation, help the shopper buy. That is two dollars for two real results, and you see both in the dashboard. We never bill twice for the same case or the same order.
How do you decide a sale came from a chat?
When a shopper chats and then buys within seven days, we match that order back to the conversation and count it as one sale. We match on the cart first, then the visitor, then the email. If the shopper never opened the chat, the order is not matched and not billed, even with the widget on the page.
Start free. Pay when it works.
Set up Linra, watch the copilot resolve and recommend, and pay only for the outcomes you can see in your dashboard.
The month, billed
One month of closed cases and traced orders, summed and billed.