Linra vs Gorgias
Gorgias is a help desk built for ecommerce, tied closely to Shopify, that turns messages into tickets and resolves them. Linra is a copilot that answers and sells in the conversation. They overlap, and they are not the same thing.
Facts as each product publishes them, checked in July 2026.
| LinraThe Shopify copilot | GorgiasHelp desk for ecommerce | |
|---|---|---|
| Built for | LinraShopify stores | GorgiasEcommerce support, Shopify-first |
| The model | LinraA copilot in the chat | GorgiasA ticketing help desk |
| In the conversation | LinraAnswers, recommends, and checks out on your real catalog | GorgiasResolves support tickets; the AI Agent handles common ones |
| Proactive selling | LinraRecommends and upsells, then checks out | GorgiasBuilt to resolve, not to sell |
| The AI | LinraIncluded. It resolves and it sells | GorgiasAI Agent, priced per resolution |
| Pricing | LinraFree to start, no card, no tiers. $1 per closed case, $1 per sale from a chat | GorgiasHelp desk plans by ticket volume, plus about $1 per AI resolution, which also counts as a ticket |
| Data | LinraGerman company. Hosted in the EU, GDPR from the start | GorgiasUS company. GDPR compliant |
| Best for | LinraStores that want the chat to sell, not just support | GorgiasSupport teams handling high ticket volume |
Where Gorgias fits
Gorgias is genuinely good at what it is for. If you have a support team drowning in tickets across email, chat, and social, it pulls Shopify order data into every ticket and lets agents resolve fast, with macros and rules that cut the busywork. Its AI Agent deflects a real share of the common questions. For a store whose problem is support volume, Gorgias is built exactly for that.
Where Linra is different
Gorgias resolves. Linra also sells. Gorgias is a help desk, tuned to close tickets. Linra answers the same questions and then recommends, upsells, and takes the order in the same chat.
No tickets to buy. Gorgias prices help desk plans by ticket volume, and an AI resolution counts as a ticket and carries its own fee on top. Linra is free to start, then $1 per closed case and $1 per sale, and nothing for the talking.
One conversation, start to sale. A shopper asks where an order is at 11pm, gets an answer, gets a recommendation, and checks out, without a ticket ever being opened.
One line to install, about five minutes, on your existing Shopify store. A German company, EU hosting, GDPR from the start.
If your bottleneck is support volume and you need a team inbox that turns Shopify messages into tickets, Gorgias is built for that. If you want the chat to answer the question and then make the sale, that is where Linra is different. Plenty of stores run a help desk for the team and Linra for the storefront. Start free and see what it closes.
Common questions
Is Linra a Gorgias alternative?
It depends on the job. Gorgias is a support help desk. Linra is a sales and support copilot in the chat. If you want to resolve tickets, Gorgias fits. If you want the conversation to also sell, that is Linra.
Can Linra and Gorgias run together?
Yes. Plenty of stores keep a help desk for the team and add Linra on the storefront to answer and sell in the chat. Linra installs with one line and does not touch your ticketing.
How does the pricing compare?
Gorgias charges for help desk plans by ticket volume, and its AI resolutions count as tickets and add a per-resolution fee. Linra is free to start, then $1 per closed case and $1 per sale from a chat. You pay for outcomes, not for tickets.
One line. Five minutes. Live today.
Nothing to migrate. Add one line to the Shopify store you already run, and it answers and sells.