Linra vs Gorgias: Proactive Sales vs Reactive Support
Gorgias and Linra take fundamentally different approaches. Gorgias is a help desk focused on managing support tickets. Linra is an AI-powered sales assistant focused on converting visitors into customers. Understanding this difference is key to choosing the right solution for your business goals.
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Why Linra Outperforms Gorgias
Proactive Engagement — Linra actively engages visitors to drive sales. Gorgias waits for customers to reach out with problems. This fundamental difference means Linra generates revenue, not just resolves issues.
Flat-rate Pricing — Gorgias charges per ticket, which penalizes success. The more customers you help, the more you pay. Linra's flat rate means unlimited conversations.
Visitor Identification — Linra recognizes visitors and personalizes conversations. Gorgias has no equivalent capability.
Cart Recovery — Linra proactively prevents cart abandonment. Gorgias doesn't have this feature.
Voice Chat — Engage customers through voice with Linra. Gorgias is text-only.
Feature Comparison: Linra vs Gorgias
| Feature | Linra | Gorgias |
|---|---|---|
| Proactive AI Chatbot | Limited | |
| Visitor Identification | ||
| Product Recommendations | ||
| Voice Chat Support |
| Feature | Linra | Gorgias |
|---|---|---|
| Cart Recovery | ||
| Shopify Integration | ||
| Order Management | Via Integration | |
| Ticket Management | Via Integration |
| Feature | Linra | Gorgias |
|---|---|---|
| Flat-rate Pricing | ||
| Unlimited Conversations | ||
| Money-back Guarantee |
Gorgias Falls Short
- Per-ticket pricing penalizes high-volume stores
- Reactive support model doesn't drive sales
- No visitor identification capability
- No cart recovery feature
- No voice chat support
The Verdict
Gorgias is a help desk. Linra is a sales engine. If your goal is to reduce support tickets, Gorgias works. If your goal is to increase revenue through better customer engagement, Linra is the clear winner.
Frequently Asked Questions
Should I use Linra or Gorgias?
It depends on your goal. If you need a help desk for support tickets, Gorgias is solid. If you want to proactively increase sales through AI-powered conversations, Linra is the better choice.
Can Linra replace Gorgias?
For many businesses, yes. Linra handles customer inquiries while also driving sales. However, if you need advanced ticketing features, you might use both together.
Which is more cost-effective?
Linra's flat-rate pricing is typically more cost-effective for growing stores. Gorgias's per-ticket model means costs increase with your success.
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