Linra vs Gorgias
Gorgias is a mature ecommerce help desk with AI support and shopping tools. Linra is a storefront copilot with a narrower Shopify workflow and outcome-based billing.
Facts as each product publishes them, checked in July 2026.
| LinraThe Shopify copilot | GorgiasEcommerce help desk with AI Support Agent and Shopping Assistant | |
|---|---|---|
| Built for | LinraShopify storefront conversations | GorgiasEcommerce support teams and shared inboxes |
| Commerce | LinraRecommendations, order actions, and checkout flow | GorgiasRecommendations, discounts, shopper context, and influenced-revenue reporting |
| Team workflow | LinraCopilot in the storefront chat | GorgiasHelp desk, tickets, macros, rules, and agent workspace |
| Pricing | Linra$1 per closed case and $1 per chat-sourced sale | GorgiasHelp-desk plan plus $0.90 annually or $1 monthly per AI interaction; AI interactions also count as tickets |
| Reporting | LinraBillable outcomes open the source chat | GorgiasInfluenced revenue and AI automation metrics |
Where Gorgias fits
Gorgias is built for ecommerce support operations. It brings messages, tickets, order context, macros, rules, AI support, and shopping assistance into one agent workspace. It also publishes influenced-revenue reporting, so it should not be described as support-only.
Where Linra is different
Linra sits in the storefront conversation and is designed around one continuous Shopify journey from question to its checkout flow.
Gorgias prices the help desk by ticket volume and adds an AI interaction fee. Linra charges only its two published outcomes.
Linra shows the source conversation behind every charge and gives the merchant a dispute control in the same dashboard.
Choose Gorgias when the core need is a team help desk across channels, tickets, and agents. Choose Linra when the core need is a storefront copilot with a smaller operating surface and outcome billing.
Common questions
Does Gorgias help sell?
Yes. Gorgias publishes a Shopping Assistant with product recommendations, discounts, shopper context, and influenced-revenue reporting.
Can both products run together?
They serve different operating layers: Gorgias can remain the team's help desk while Linra handles the storefront conversation. Confirm the desired handoff workflow before running both.
Set up personally while the App Store listing is in review.
Nothing to migrate and no code to paste. We connect Linra to your Shopify store, and the copilot answers and sells.