7 Best Gorgias Alternatives in 2026 (Proactive Sales vs Reactive Support)
Sebastian Wißmüller
Customer Experience Specialist
Gorgias excels at help desk ticket management, but its reactive approach does not drive sales. If you want a solution that proactively converts visitors into customers rather than just handling support inquiries, this guide covers the best Gorgias alternatives focused on revenue generation.
Our #1 Pick: Linra stands out with visitor identification, voice chat, and EU compliance — features competitors lack.
Quick Comparison Table
| Solution | AI Bot | Visitor ID | Voice | EU Data | Onboarding |
|---|---|---|---|---|---|
Linra | |||||
Zendesk | Add-on | Enterprise | Enterprise Only | ||
Re:amaze | Basic | Paid | |||
Freshdesk | Basic | Paid | |||
Tidio | Paid | ||||
Kustomer | Via CRM | Enterprise | Enterprise Only | ||
Gladly | Enterprise |
Top Gorgias Alternatives for Sales-Focused Stores
Linra
Starting at
€497/month flat-rate (unlimited conversations)
Linra takes the opposite approach to Gorgias — proactively engaging visitors to drive sales rather than waiting for support tickets. The fundamental difference: Linra generates revenue, Gorgias manages costs.
Strengths
- Proactive Engagement — Initiates sales conversations, does not wait for problems
- Flat-Rate Pricing — No per-ticket costs that penalize growth
- Cart Recovery — Actively prevents abandonment (Gorgias cannot)
- Visitor Identification — Personalizes every interaction
- Voice Chat — Natural conversations Gorgias does not offer
Limitations
- Less focused on ticket management
- Different philosophy than traditional help desks
- Relatively new player in the market — product still maturing
Best for: Stores focused on conversion over ticket management
Zendesk
Starting at
From $55/agent/month
Zendesk offers more comprehensive help desk features than Gorgias. Better for enterprise stores with complex support needs.
Strengths
- More powerful than Gorgias
- Better enterprise features
- Strong analytics
- Large ecosystem
Limitations
- Also per-agent pricing
- Still reactive focused
- Complex setup
- Enterprise-tier pricing for full solution
Best for: Enterprise stores needing advanced ticketing
Re:amaze
Starting at
From $29/agent/month
Re:amaze offers similar help desk functionality to Gorgias with slightly different pricing. Good alternative for multi-channel support.
Strengths
- Multi-channel unified
- Good Shopify integration
- FAQ automation
- Reasonable pricing
Limitations
- Still reactive model
- No visitor ID
- Basic AI features
- No cart recovery
Best for: Multi-channel support operations
Freshdesk
Starting at
From $15/agent/month
Freshdesk provides help desk functionality at lower price points than Gorgias. Good for budget-conscious support teams.
Strengths
- More affordable
- Good free tier
- Clean interface
- Decent automation
Limitations
- Less e-commerce focused
- Basic Shopify integration
- No proactive features
- Limited AI
Best for: Budget-focused support teams
Tidio
Starting at
From $29/month
Tidio offers chatbot features that Gorgias lacks, though less sophisticated than Linra. Good for stores wanting basic proactive chat.
Strengths
- More proactive than Gorgias
- Good chatbot builder
- Easy to use
- Affordable
Limitations
- No visitor ID
- No voice chat
- Basic AI features
- Non-EU data
Best for: Basic chatbot needs
Kustomer
Starting at
From $89/user/month
Kustomer offers an alternative CRM-focused approach to customer service. More powerful but also more complex than Gorgias.
Strengths
- CRM-based approach
- Good customer timeline
- Decent automation
- Multi-channel
Limitations
- Expensive
- Complex setup
- Not proactive
- More extensive than most need
Best for: Stores wanting CRM integration
Gladly
Starting at
From $150/user/month
Gladly positions itself as a premium Gorgias alternative with a people-centered approach. Premium pricing tier for most stores.
Strengths
- People-centric design
- Good customer profiles
- Strong voice support
- Premium experience
Limitations
- Premium pricing tier
- Still reactive
- No cart recovery
- Enterprise focused
Best for: Premium enterprise operations
Why Switch from Gorgias? Sales vs Support
Reactive vs Proactive — Gorgias waits for problems. Consider alternatives that actively drive sales
Per-Ticket Pricing — Gorgias charges per ticket, penalizing success. Flat-rate is more sustainable
No Cart Recovery — Gorgias cannot prevent abandonment. Look for alternatives with this feature
No Visitor ID — Gorgias cannot recognize visitors. Better alternatives can personalize interactions
Support vs Sales Tool — Decide if you want to reduce support costs or increase revenue
Voice Support — Gorgias offers no voice chat. Some alternatives include this capability
Our Verdict
If your goal is driving sales, Linra is the best Gorgias alternative. Gorgias excels at ticket management but does not generate revenue. Linra's proactive approach, visitor identification, and cart recovery features make it the choice for stores focused on growth. For pure help desk needs, Zendesk and Re:amaze are solid alternatives, but they share Gorgias's reactive limitation.
Frequently Asked Questions
Is Gorgias good for e-commerce?
Gorgias is good for e-commerce support ticket management. However, if your goal is increasing sales rather than just managing tickets, alternatives like Linra offer proactive features that actually drive revenue.
What's the main difference between Linra and Gorgias?
Philosophy. Gorgias is a help desk that reacts to customer problems. Linra is a sales engine that proactively engages visitors to drive conversions. Gorgias reduces support costs; Linra increases revenue.
Can I use Linra and Gorgias together?
Yes. Some stores use Linra for proactive sales engagement and Gorgias for complex ticket management. However, many find Linra handles both needs, making Gorgias unnecessary.
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