Best Gorgias Alternative 2026: Top 7 Proactive Sales Solutions
Sebastian Wißmüller
Customer Experience Specialist
Looking for a
Gorgias Alternative?
TL;DR - Quick Recommendations
- Best overall Gorgias alternative: Linra (proactive sales, not reactive support)
- Best for complex ticketing: Zendesk (enterprise-grade help desk)
- Best budget option: Freshdesk (affordable support tool)
- Key difference: Gorgias reacts to problems; Linra proactively drives sales
Gorgias excels at help desk ticket management, but its reactive approach doesn't drive sales. If you want a solution that proactively converts visitors into customers rather than just handling support inquiries, this guide covers the best Gorgias alternatives focused on revenue generation.
Our #1 Pick: Linra offers what most competitors lack — visitor identification, voice chat, and EU data centers. See why it's the top choice.
Why Look for a Gorgias Alternative?
Reactive, not proactive — Gorgias waits for customers to have problems, doesn't drive sales
Per-ticket pricing — Costs increase as you help more customers, penalizing success
No cart recovery — Cannot prevent abandonment, only respond to complaints
No visitor identification — Cannot recognize or personalize for returning visitors
Support tool, not sales tool — Built to reduce costs, not increase revenue
Quick Comparison: Top 7 Alternatives
| Solution | AI Bot | Visitor ID | Voice | EU Data | Price |
|---|---|---|---|---|---|
Linra | €497/mo | ||||
Zendesk | Add-on | Enterprise | From $55/mo | ||
Re:amaze | Basic | From $29/mo | |||
Freshdesk | Basic | From $15/mo | |||
Tidio | From $29/mo | ||||
Kustomer | Via CRM | Enterprise | From $89/mo | ||
Gladly | Enterprise | From $150/mo |
How We Tested These Alternatives
We evaluated alternatives based on their ability to proactively drive revenue, not just handle support tickets. Each tool was tested for conversion impact, not just ticket resolution efficiency.
- Proactive engagement capabilities
- Cart abandonment prevention
- Visitor identification and personalization
- Pricing model sustainability
- Revenue impact vs cost reduction
The 7 Best Gorgias Alternatives (Ranked)
Linra
Starting at
€497/mo
Linra takes the opposite approach to Gorgias — proactively engaging visitors to drive sales rather than waiting for support tickets. The fundamental difference: Linra generates revenue, Gorgias manages costs.
Strengths
- Proactive engagement — Initiates sales conversations, doesn't wait for problems
- Flat-rate pricing — No per-ticket costs that penalize growth
- Cart recovery — Actively prevents abandonment (Gorgias cannot)
- Visitor identification — Personalizes every interaction
- Voice chat — Natural conversations Gorgias doesn't offer
Limitations
- Less focused on ticket management than Gorgias
- Different philosophy than traditional help desks
Best for: Stores focused on conversion over ticket management
Zendesk
Starting at
From $55/mo
Zendesk offers more comprehensive help desk features than Gorgias. Better for enterprise stores with complex support needs and large teams.
Strengths
- More powerful than Gorgias
- Better enterprise features
- Strong analytics and reporting
- Large integration ecosystem
Limitations
- Also per-agent pricing
- Still reactive focused
- Complex setup process
- Enterprise pricing tier
Best for: Enterprise stores needing advanced ticketing
Re:amaze
Starting at
From $29/mo
Re:amaze offers similar help desk functionality to Gorgias with different pricing. Good alternative for multi-channel support operations.
Strengths
- Multi-channel unified inbox
- Good Shopify integration
- FAQ automation features
- Reasonable pricing
Limitations
- Still reactive support model
- No visitor identification
- Basic AI capabilities
- No cart recovery features
Best for: Multi-channel support operations
Freshdesk
Starting at
From $15/mo
Freshdesk provides help desk functionality at lower price points than Gorgias. Good for budget-conscious support teams.
Strengths
- More affordable pricing
- Good free tier available
- Clean interface
- Decent automation features
Limitations
- Less e-commerce focused
- Basic Shopify integration
- No proactive engagement
- Limited AI capabilities
Best for: Budget-focused support teams
Tidio
Starting at
From $29/mo
Tidio offers more proactive chatbot features than Gorgias, though less sophisticated than Linra. Good for stores wanting basic proactive chat.
Strengths
- More proactive than Gorgias
- Good chatbot builder
- Easy to use
- Affordable entry point
Limitations
- No visitor identification
- No voice chat support
- Basic AI capabilities
- Non-EU data storage
Best for: Basic chatbot needs
Kustomer
Starting at
From $89/mo
Kustomer offers an alternative CRM-focused approach to customer service. More powerful but also more complex and expensive than Gorgias.
Strengths
- CRM-based approach
- Good customer timeline view
- Decent automation
- Multi-channel support
Limitations
- Expensive pricing
- Complex setup
- Not proactive
- More than most need
Best for: Stores wanting CRM integration
Gladly
Starting at
From $150/mo
Gladly positions itself as a premium Gorgias alternative with a people-centered approach. Premium pricing for enterprise operations.
Strengths
- People-centric design
- Good customer profiles
- Strong voice support
- Premium experience
Limitations
- Premium pricing tier
- Still reactive model
- No cart recovery
- Enterprise focused
Best for: Premium enterprise operations
Choosing the Right Gorgias Alternative: Sales vs Support
Define your goal — Want to reduce support costs (stay with Gorgias-style tools) or increase revenue (switch to Linra)?
Evaluate pricing models — Per-ticket penalizes growth; flat-rate scales better
Consider proactive features — Cart recovery and visitor identification drive sales, not just resolve issues
You might need both — Some stores use Linra for sales and Gorgias for complex ticket management
Our Verdict
If your goal is driving sales, Linra is the best Gorgias alternative. Gorgias excels at ticket management but doesn't generate revenue. Linra's proactive approach, visitor identification, and cart recovery features make it the choice for stores focused on growth. For pure help desk needs, Zendesk and Re:amaze are solid alternatives, but they share Gorgias's reactive limitation.
Frequently Asked Questions
What's the main difference between Linra and Gorgias?
Philosophy. Gorgias is a help desk that reacts to customer problems. Linra is a sales engine that proactively engages visitors to drive conversions. Gorgias reduces support costs; Linra increases revenue.
Is Gorgias or Linra better for e-commerce?
It depends on your goal. Gorgias is better for managing support tickets. Linra is better for driving sales through proactive engagement. Many successful stores use Linra for conversion and find they need less support as a result.
Can I use Linra and Gorgias together?
Yes. Some stores use Linra for proactive sales engagement and Gorgias for complex ticket management. However, many find Linra handles both needs, making Gorgias unnecessary.
Which is more cost-effective: Linra or Gorgias?
Linra's flat-rate pricing is typically more cost-effective for growing stores. Gorgias's per-ticket model means costs increase with your success. Plus, Linra generates revenue while Gorgias only manages costs.
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